Last updated: October 31, 2026

At EverPawCraft, every personalized creation is made with care. We want your order to arrive safely and make the shipping process as clear and straightforward as possible.

1. Shipping Origin

All physical orders are currently prepared and shipped from mainland China through our international shipping partners, including YunExpress.

2. Estimated Shipping Times

Once your order has been completed and handed over to the shipping carrier, the estimated shipping times are:

These estimates apply to transit time only and do not include artwork preparation, customer approval, or production time.

Shipping times are estimates, not guaranteed delivery dates. Actual transit times may vary due to customs clearance, local carrier operations, weather conditions, public holidays, peak shopping seasons, or other circumstances beyond our reasonable control.

For destinations not listed above, shipping availability and estimated transit times may vary. Please contact us before placing your order if you need more information.

3. Shipping Costs

Shipping costs, where applicable, are calculated and displayed at checkout before you complete your purchase.

Available shipping services and rates may vary depending on the destination, product type, package size, and order details.

4. Order Tracking

Once your physical order has been dispatched, you will receive a shipping confirmation email with tracking information when available.

Please allow some time for tracking updates to appear after the carrier receives your package.

You can use your tracking details to follow your order's progress.

5. Customs, Duties & Import Taxes

International shipments may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country.

Any applicable duties and taxes, and whether they are collected at checkout or upon import, depend on the shipping service, destination, and information provided during checkout.

Unless explicitly stated as included at checkout, import duties and taxes may be payable by the recipient, subject to applicable law.

Customs processing may occasionally affect delivery times.

6. Shipping Address Accuracy

Please review your shipping address carefully before completing your order.

If you notice an error, contact us at support@everpawcraft.com as soon as possible.

We will do our best to accommodate address corrections before dispatch. Once an order has shipped, changes may not be possible.

Additional shipping charges may apply if a package needs to be redirected or reshipped due to an incorrect or incomplete address provided at checkout.

7. Shipping Delays or Tracking Issues

If your tracking information has not updated for an extended period or your package appears to be delayed, please contact us.

We will help investigate the shipment with the relevant carrier and work toward an appropriate resolution.

8. Contact Us

For shipping-related questions, please contact:

EverPawCraft Customer Support

Email: support@everpawcraft.com

Website: www.everpawcraft.com

We're always happy to help you follow your order's journey home.